Cookie Statement

What are cookies?

'Cookies' are small text files that are stored by the web browser on your computer or mobile device. Websites use these files to store information such as personalisation details or the contents of a shopping basket. Learn more about cookies.

We use cookies on for two purposes:

1. Login - these are cookies that are set by the portal directly. These cookies are used to verify whether your login has been authenticated (My Account users only). These performance cookies collect information about how you use our website.  They keep track of the pages you visit and any errors you come across, for example.  They don’t collect any information which could identify you, though – all the information they collect stays anonymous.  We only use that information to improve how our website works and understand what interests our users.  By using our website, you agree that we can place these types of cookies on your device.

2. Statistics – to track how many unique users we have and how often they visit our website. These cookies are set by Google, Inc. Data we collect includes which of our pages are most frequently visited, and we use this information to continually improve our website.

What cookies are used on 

First party cookies





This cookie keeps your log in session active

At the end of your session



This cookie keeps any items you have in your shopping basket until you remove them, or the cookie expires.

Until you remove an item, or at the end of your session




This is a security feature that prevents Cross-Site Request Forgery exploits.

At the end of your session




This cookie keeps your session active when there is a change in the amount of traffic to the website

At the end of your session

hide-beta-bar (advised)

This lets us know whether you have closed the notice at the top of every page, so we know not to show it to you again

At the end of your session

Second party cookies






Set by the Google Analytics software we use to measure usage of the site. It allows us for example to determine unique users, where they have come from, and when they last visited.

Google Analytics

2 years


Used to limit the amount of times information is shared with Google

Google Analytics

10 minutes


Used to distinguish users and their user journey

Google Analytics

24 hours


This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate heatmaps, funnels, recordings, etc.


At the end of your session


Hotjar is a service we use that allows us to monitor how people use our website. It collects information about what people are clicking on, what they are entering etc. so we can improve the service we provide. For further information see:


Google stores information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Data collected and stored by Google is anonymous and does not contain any personal data or identify you. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information on how to reject or delete Google cookies can be found here. Please note other websites to which this website may be linked, may also make use of their own cookies. You can also opt out of a third party’s use of cookies on the Network Advertising Initiative’s opt out page.

How do I turn cookies off?

If you wish, you can disable cookies from your browser and delete all cookies currently stored on your computer. However, this may prevent websites that you visit from working correctly. Find out how to disable cookies.